All you need to know about shipping and delivery for orders in the UK, EU, USA and the rest of the world when sending an order with MORI
Once an order has been confirmed, it is not possible to change it. MORI Customer Care team may be able to cancel, allowing you to replace the order. However, this is not guaranteed. Please contact our Customer Care team via live chat or our Contact f
Once dispatched, you are sent an email with a hyperlink to track your parcel with the chosen courier. You can also follow the progress of your order and access your tracking link from your MORI account here. The tracking number is located next to the
MORI offers free delivery after discounts are applied in the USA with varying restrictions. For full details, please click on the link.
If you have received a damaged or incorrect item, contact our Customer Care team via live chat or our contact form on the FAQ's. If you can include a photo of the damage, along with your order number, this will help our team look into this for you.
We fully appreciate that you would like your order as soon as possible. Like all online retailers, we are working hard to remain open and serve our loyal customers. MORI aims to dispatch all orders in 24- 48 working hours. This can be further delayed
MORI uses a host of couriers and postal services to get your parcel to you as quickly as possible. For the USA, standard delivery parcels are sent via a DHL/USPS or UPS/ USPS service. USPS often handles the delivery to your door. For express delivery