USA babymori 

If you have received a damaged or incorrect item, contact our Customer Care team via live chat or our <a href="https://us.babymori.com/pages/faqs?hcUrl=%2Fen-US%2Fcontact">contact form</a> on the FAQ&apos;s&#xA0;If you can include a photo of the damage, along with your order number, this will help our team look into this for you.&#xA0;

If you have received a damaged or incorrect item, contact our Customer Care team via live chat or our contact form on the FAQ's. If you can include a photo of the damage, along with your order number, this will help our team look into this for you.

What if my package gets lost or arrives damaged?

Shipping and Delivery

Can I change/ cancel my order?

How do I check the status of my order?

How do I get free shipping?

When will my order be dispatched?

Who does MORI send parcels with?

My payment declined

Has my discount applied to my order?

My E-gift card is not working?

My discount code is not working?

Does MORI offer price matching?

How do I apply a discount code to my order?

How does the Buy 3 Get 1 FREE offer work?

MORI's promotions Terms and conditions

Placing an order

Payments

Why am I being charged Sales Tax.

Payment, Discounts, Promotions

How do I make a return?

Do you offer exchanges?

How do I exchange a gift I received?

What if my item is damaged?

Returns and Exchanges

Do you sell gift cards?

What makes MORI the perfect baby essentials?

How to care for MORI products?

What Gift wrapping does MORI offer

What size will best suit my child?

What does TOG mean?

Get to know our Clever Sleeping bag?

What if an item becomes damaged

How to use the Clever Sleeping bag?

Car seat and padded product safety information

Are your products in compliance with testing standards?

Can there be a difference in colour between the product photograph on the website and the actual product?

What if my package gets lost or arrives damaged?Updated 8 months ago