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Returns and Exchanges

MORI's policies on Returns and Exchanges

How do I make a return?

We ask that all items be returned to us within 30 days of your order being delivered, in perfect saleable condition with tags attached. Please ensure you obtain proof of postage for your return package. All items must be returned new, unused and in o

Do you offer exchanges?

MORI does not at this time offer exchanges in the USA.

How do I exchange a gift I received?

We know that sometimes things arrive with all the best intentions but just don't fit your little one. That is why MORI has made exchanging a gifted item easy. All you need is the original order number, including the #. Head over to our return portals

What if my item is damaged?

MORI tries its best to ensure that items arrive safely with you in perfect condition for your little ones. However, we know that things do not always arrive as they should. In such disappointing incidents, our Customer Care team are here to help,. Yo