Black Friday Sale Questions
Big deals, busy baskets and burning questions—your Black Friday answers are right here!
When will my order be dispatched?
As it’s our busiest time of year, please allow 48 hours from the date of purchase for your order to be dispatched. You’ll receive an email with your tracking details once your order has been dispatched. Tracking may take a little time to update while
How long will delivery take?
Please allow 2–8 working days from dispatch for delivery. During peak periods, higher parcel volumes may cause courier delays, so please allow extra time wherever possible. Working days are Monday to Friday. Available delivery options and estimated t
Can you guarantee delivery by a specific date?
Unfortunately, we can’t guarantee delivery by a specific date, including for birthdays, trips or celebrations. Our estimated delivery timeframe is 2–4 working days from dispatch, but delays can occur during peak periods. If you’re shopping for a spec
Why isn’t my tracking link showing any updates?
Don’t worry, this is normal. Your tracking link may be generated before the courier has collected and scanned your parcel. Until the first scan, it may show “awaiting parcel” or no updates. Please allow one full working day after your dispatch confir
What should I do if my delivery is delayed?
Please check your tracking link for the latest updates. Couriers handle more parcels than usual during Black Friday and Cyber Monday, which may cause some deliveries to take longer than expected. If your estimated delivery date has passed and your or
Can I change or cancel my order after placing it?
During our busiest time of year, we’re unable to amend orders once they’ve been placed as our warehouse packs and sends them out quickly. If you need to make a change, please contact our Customer Care team via our contact form with your order number
Why has an item from my order been refunded?
Occasionally, an inventory discrepancy means an item appears available to purchase even though it’s out of stock. If this affects your order, we’ll notify you and refund the unavailable item. Please allow 3–5 working days for the refund to appear in
My return has been delivered. When will I receive my refund?
We know you’ll be keen to get your refund. Delivery to our warehouse and processing your return are separate stages. Once your parcel arrives, our returns team still needs to check and process it. During our busiest time of year, please allow 10–14 w
How do I request an exchange?
Head over to our Returns Portal, select your preferred replacement and follow the return instructions provided. During our busiest time of year, please allow 10–14 working days from the date your return arrives at our warehouse for it to be checked a
Is my replacement item reserved when I request an exchange?
Unfortunately not. Selecting an exchange doesn’t reserve your replacement item. Stock availability can change before your return is processed, particularly during busy periods. If your chosen item is no longer available, we’ll be in touch to help you
Can I apply a promotion to an order I’ve already placed?
Promotions are valid only during their stated offer period. Unfortunately, we can’t add a discount to an order placed before or after the offer dates. We understand it’s disappointing to miss an offer, especially when you’ve recently placed an order.
Why have I received a review request before my order has arrived?
Our review requests are sent automatically, so during the busy Black Friday period, your invitation may arrive before your parcel does. We’re sorry for any confusion. Please allow a few more days for delivery. If your order is outside the estimated d